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Cancellation Policy

At GoBeyondTickets, we understand that plans can change unexpectedly. This Cancellation Policy outlines the terms under which cancellations are accepted and how they are processed. Please read this policy carefully before making any booking on our Platform (https://www.gobeyondtickets.in/).

1. General Cancellation Terms

All cancellation requests are subject to the specific terms set by the event organizer at the time of listing. GoBeyondTickets acts as an intermediary platform and the final cancellation decision may rest with the organizer unless stated otherwise. By purchasing a ticket on our Platform, you agree to be bound by the cancellation terms applicable to that event.

2. Cancellation by the User

  • Users may request a cancellation by contacting our support team at support@gobeyondtickets.com within the cancellation window specified for the respective event.
  • Cancellations requested after the specified window has closed will not be eligible for a refund unless the event itself is canceled or rescheduled by the organizer.
  • Tickets marked as "Non-Cancellable" or "Non-Refundable" at the time of purchase cannot be canceled under any user-initiated circumstances.

3. Cancellation by the Organizer or Venue

  • In the event of cancellation by the organizer or venue, GoBeyondTickets will notify registered users via email and/or SMS at the contact details provided during booking.
  • Users will be eligible for a full or partial refund as determined by the organizer's terms and applicable law.
  • GoBeyondTickets shall not be held liable for any losses, travel expenses, or consequential damages arising from an organizer-initiated cancellation.

4. Rescheduled Events

  • If an event is rescheduled to a new date or time, your ticket will typically remain valid for the new date. Cancellation eligibility in such cases will depend on the organizer's rescheduling policy.
  • If you are unable to attend the rescheduled event, you may submit a cancellation request within 48 hours of receiving the rescheduling notification for review.

5. Platform & Convenience Fees

Please note that platform service and convenience fees charged at the time of booking are non-refundable in the event of a user-initiated cancellation. These fees may be waived at our sole discretion in cases of organizer-initiated cancellations or verified technical errors on our Platform.

6. How to Submit a Cancellation Request

  • Log in to your account on the Platform and navigate to My Bookings.
  • Select the booking you wish to cancel and follow the on-screen instructions, or write to us at support@gobeyondtickets.com.
  • Please include your booking ID, registered email address, and reason for cancellation in your request.

7. Processing of Approved Cancellations

  • Once a cancellation is approved, any applicable refund will be processed within 7–10 business days via the original payment method.
  • The actual credit timeline may vary depending on your bank or payment provider and is beyond GoBeyondTickets' control.

8. Changes to This Policy

GoBeyondTickets reserves the right to modify this Cancellation Policy at any time. Any changes will be posted on this page and, where required under applicable law, communicated to you directly. We encourage you to review this policy periodically to stay informed.

Contact Us

For any cancellation-related queries, please reach out to us:
Email: support@gobeyondtickets.com
Time: Monday – Friday (9:00 – 18:00)